Warranty & after-sales support
Every piece is handcrafted to last. If something goes wrong because of how it was made, we’ll make it right. Your warranty runs for 12 months from the day your furniture is delivered or installed.
Coverage
Majeurs provides warranty support for defects caused by manufacturing faults, material defects or workmanship issues. Coverage depends on the part of the piece:
| Part | Warranty coverage |
|---|---|
| Furniture structure (frame and joinery) | 12 months |
| Upholstery stitching | 6 months |
| Hardware (hinges, runners, fittings) | Manufacturer’s warranty, up to 12 months where applicable |
| Finishes and coatings | Limited warranty, up to 12 months where applicable |
Where a component carries its own manufacturer’s warranty, that warranty applies within the 12-month period. Your exact start and expiry dates are on your warranty certificate.
Every Majeurs piece is treated against pests before delivery. To protect your furniture, avoid prolonged exposure to pests, as long-term exposure can cause lasting damage.
Eligibility
Keep the Majeurs tag attached and follow our material & care guide to keep your warranty valid.
Exclusions
Make a claim
Contact us through any of these channels:
The process
We record your request and confirm that we’ve received it.
We check that the claim is within the warranty period and appears to be manufacturing-related.
Our team assesses the piece by photo review, a remote technical assessment or a site visit to find the root cause.
We share what we found, our decision and the next steps.
Approved claims are resolved by repair, component replacement or, in extreme cases, full product replacement, within agreed timelines.
Once the repair or replacement is complete, we close the case and keep the outcome on file.
| Outcome | What happens |
|---|---|
| Valid claim | Repair or replacement approved |
| Partially valid | Partial repair support |
| Not valid | Claim declined, with an explanation |
Beyond your warranty
Even when an issue falls outside your warranty, we’re here to help with:
Your certificate
You receive a warranty certificate once payment is complete. It forms part of your purchase agreement and records your warranty start and expiry dates, so please keep it for the length of your warranty.
For order changes, cancellations, refunds or delivery timelines, see our other policies:
Send us your order reference and a few photos, and we’ll take it from there.
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