1. Scope of Services & Shipping

• Service Areas: We provide delivery services to customers in Nigeria, various other African countries, the USA, the UK, and Europe.
• Carriers: We utilize reputable carriers such as DHL and UPS to ensure reliable delivery worldwide.
• International Packaging: All international items are securely packed in crates to protect furniture during transit.
• Delivery Method:
  • We aim for door-to-door delivery for all orders.
  • Access Issues: If door-to-door delivery is not feasible due to restrictions (e.g., residential access, remote locations), it is the customer’s responsibility to make necessary provisions.
  • Additional Costs: Any additional transportation costs required to overcome delivery constraints are the responsibility of the customer.

2. Orders, Cancellations, and Financial Terms

• Shipping Costs: Shipping fees are calculated based on location, size, and weight, and are clearly stated at the time of purchase.
• Non-Refundable Fees: Shipping costs are non-refundable, even for returns, unless the error is ours (e.g., wrong or defective item).
• Customs & Duties: For international deliveries, customers are responsible for all customs duties, import taxes, or local fees. These are not included in the shipping costs.

3. Returns, Refunds, and Exchanges

• Eligibility Window: Items may be returned or exchanged within 30 days of delivery.
• Condition of Items: Products must be returned unused, in original condition, and with all original packaging and accessories.
• Exceptions & Non-Returnable Items:
  • Final Sale: Items marked “final sale” are not eligible for return or exchange.
  • Custom Products: Custom or made-to-order items are eligible for exchange or store credit only, unless defective.
  • Discrepancies: Refunds are not available based on color or size discrepancies; customers must check specifications before ordering.
• Return Shipping: Customers are responsible for properly packaging items and paying for return shipping, which is non-refundable.
• Damaged/Defective Items: Issues must be reported to customer service within 48 hours of delivery with photographic evidence.

4. Privacy and Data Usage

• Data Collection: We collect personal information (e.g., name, payment info) and non-personal information (e.g., browsing history) directly from you and via cookies.
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• Usage: Your data is used for order fulfillment, analyzing site traffic, and personalizing content.
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• Third-Party Sharing: We share information with service providers for operations (e.g., payment processing, email distribution) and when legally required.
• Marketing: We do not sell personal information for direct marketing without consent. You may opt out of promotional communications at any time.
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• Children: The website is not intended for children under 16.

5. Contact Information 

For questions regarding these terms, please contact Majeurs Holdings:

• Email: [email protected]
• Nigeria Address: 32, QMB Builders Mart Road, Opposite Elf Bus Stop, Lekki Phase 1, Lagos State, Nigeria.
• UK Address: 71-75 Shelton Street, Covent Garden, London WC2H 9.
• USA Address: 8 The Green, Dover, DE 19901, U.