Frequently Asked Questions

For stocked items, order online or contact us with the SKU and quantity. For made-to-order items, we confirm specs (materials, finishes, dimensions), timeline and payment terms before production begins. You’ll receive order confirmations and status updates by email.

Yes. We specialise in custom furniture and fit-outs. After a brief, we produce drawings/specs for approval. Once approved and deposit received, we start production. Changes after approval may impact cost and lead time.

Lead times vary by scope and materials. We’ll share an estimated window at order confirmation and keep you updated through production and logistics.

Brief → Design/Specs → Quote & Timeline → Approval & Deposit → Production with stage-gate QC → Delivery/Install. We can collaborate with your designer or work from our own development.

All content on our website and drawings we create are Majeurs’ intellectual property unless otherwise agreed in writing. Client-supplied IP remains the client’s; we request permission to fabricate from approved files.

Yes. We ship globally from our Lagos operations; charges are shown at checkout or quoted with your order. Customs and local duties are the customer’s responsibility.

For projects, we can provide delivery and installation. For product orders, curbside delivery is standard; white-glove service is available in select locations on request.

Once goods are handed to the carrier, risk of loss transfers to the customer. We’ll support tracking and claims, but carrier or customs delays are outside our control.

Refunds are offered on all items except custom-made products (final sale). Shipping fees are non-refundable. Returned items must be unused, undamaged and in original packaging.

Email support@majeursholdings.com with your order number and reason. All returns must be shipped to our Lagos HQ at the customer’s cost. Refunds are processed after inspection.

Once the item is received and approved, refunds are issued within 14 working days in the original payment currency (product amount only, excluding shipping).

Manufacturing defects in materials or workmanship for 12 months from delivery. We repair or replace the affected part/item at our discretion.

Normal wear and tear, misuse, neglect, accidents, improper care, unauthorized repairs or alterations, and natural variations in materials (e.g., wood grain, color, texture) that are not defects.

Email support@majeursholdings.com with your order number, description of the issue and photos. We’ll review and advise next steps.

Online orders: 100% in advance.
Local orders from our Lagos factory: 80% deposit before production and 20% balance before delivery. Orders are released only after cleared payment.

Nigerian Naira (₦) and other global currencies as displayed on our platforms or stated in your invoice.

Mande is our collaboration platform that connects design, sourcing, production and delivery with ISO-aligned checklists, approvals and analytics. See /mande.

Yes — book a live walkthrough with Demi at /mande/demo.

Professional Diploma (training + SIWES) and Advanced Professional Diploma (advanced training + SIWES). Explore /academy/program and course outline.

Register at /academy/register, partner via /academy/partner-with-us, or donate at /academy/donate.

Lagos HQ: Plot 15, Aminu Jinadu Close, off Jimoh Odutola Street, Indomie Bus stop, Iganmu Industrial Estate.
UK Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Lagos: Mon–Fri, 8:00–18:00 (WAT) • London: Mon–Fri, 8:00–17:00 (GMT). Closed on weekends and public holidays.

Email support@majeursholdings.com or visit /contact. General: info@majeursholdings.com • Partnerships & Media: partnerships@majeursholdings.com